Rooms Division Director - Hotel Palace Portoroz

About the role

The Director of Rooms leads all Rooms Division operations at Hotel Palace Portoroz, covering Front Office, Housekeeping, Guest Relations, Guest Services and Reservations. Reporting to the Hotel Manager, the role delivers exceptional guest experiences, drives commercial performance, develops high-performing teams and ensures operational excellence across the guest journey.

Key responsibilities

• Lead and oversee Rooms Division operations, maintaining quality, service standards and guest satisfaction.
• Drive commercial success through inventory and rate management, revenue optimisation and strong financial performance, partnering with Revenue Management, Sales & Marketing and other leaders to maximise occupancy, ADR and RevPAR.
• Deliver personalised guest service, monitor guest feedback and satisfaction metrics and implement improvements.
• Lead, coach and develop the Rooms Division leadership team and colleagues.
• Oversee budgeting, forecasting, labour management and cost control to maximise profitability.
• Ensure consistency of room, public area and service standards, work with Housekeeping and Engineering on cleanliness and maintenance, and keep up with industry trends and competitor analysis.
• Optimise operational systems and technology platforms, maintain compliance with local regulations, health and safety standards and company policies, and contribute to the Hotel Leadership Team.

Required profile

• Degree or diploma in hospitality management, hotel administration or a related field.
• 7 years in rooms operations, advancing through roles such as Front Office Manager, Executive Housekeeper, Reservations Manager or Duty Manager.
• Previous experience as a Director of Rooms in a luxury hotel, leading large-scale Rooms operations.
• Experience in complex luxury hotel environments and multicultural teams.
• Strong command of written and spoken English; Italian is advantageous.

Required skills

• Proficiency with property management systems (PMS) such as TMS, CRM tools and revenue management basics.
• Budgeting, forecasting, revenue optimisation, profitability management and cost control.
• Leadership, coaching and stakeholder management skills.