Hotel Director

About the role

As Hotel Director, you will oversee the daily operations of the hotel and provide leadership and strategic direction to all departments in support of service culture, maximised operations and guest satisfaction. You will plan and supervise the team so that the business runs smoothly and profitably.

Key responsibilities

• Analyse operations reports and the hotel's accounts, study the parameters and their evolution, and elaborate the annual budget based on commercial objectives, market and historic sales.
• Ensure costs and productivity match revenue performance.
• Manage commercial activity with the commercial department, design the rate structure and identify new business, including in-house guests and potential clients.
• Work with Sales and Revenue Management to maximise room revenue.
• Coordinate corporate policies and projects with departments such as CRM & Loyalty, Marketing, Quality and Customer Experience.
• Represent the company and the hotel in the communities where it operates, and inspect facilities for health and safety compliance.
• Monitor and develop team performance, recruit, interview and train staff, and recognise and reward them.

Required profile

• At least 2 years' experience as a Deputy Manager, preferably in a hotel of similar size and complexity.
• International experience and/or work in more than one hotel highly appreciated.
• Degree or diploma in Business Administration, Hotel Management or a related field.
• Fluency in the local language is a must; a high level of English is required.
• Results-driven, with strong commercial awareness, sales capability, leadership and decision-making skills.

Required skills

• Good knowledge of revenue management principles and commercial policies.
• Working knowledge of Microsoft Office and Front Office systems.

What we offer

• Worldwide experience across 150 nationalities and career development opportunities.
• Training programmes and wellbeing initiatives, including flexible working conditions.
• Recognition programmes and team member rates and promotions in hotels worldwide.