Technical Support Analyst

About the role

We are looking for a Technical Support Analyst to join our Technical Support Team. In this role, you will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions.

Key responsibilities

• Deliver exceptional customer support by identifying issues and providing effective solutions.
• Provide technical assistance to internal and external customers.
• Diagnose, troubleshoot, and resolve product‑related issues.
• Reproduce and isolate problems in a test environment.
• Prepare and modify AutoCAD and MicroStation drawings.
• Support Quality Assurance and Development teams with software testing and issue reporting.
• Create technical documentation, issue reports, and best‑practice guidance.
• Communicate product issues, enhancements, and customer feedback to Product Management and Development teams.
• Deliver technical presentations and product demonstrations to internal and external audiences.

Required profile

• Degree, diploma, or equivalent experience, ideally in engineering, technology, or a related field.
• Experience with CAD drafting and proficiency in AutoCAD, MicroStation, and Civil 3D.
• Fluency in written and spoken German and English is essential.
• Strong problem‑solving and analytical skills.
• Passion for technology and learning new tools.
• Excellent verbal and written communication skills.
• Customer‑focused with a professional and collaborative approach.
• Ability to build strong relationships and communicate technical concepts clearly.
• Experience using a CRM system is an asset.

Required skills

• AutoCAD
• MicroStation
• Civil 3D
• CRM systems

What we offer

• Flexible hybrid and remote working options.
• Professional development and growth opportunities.
• Global team and collaborative culture.
• Community involvement through charitable and social initiatives.
• A supportive workplace that values diversity, respect, innovation, and teamwork.