ServiceNow Discovery Engineer (SME)

About the role

We are looking for a ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large‑scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows. Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role.

Key responsibilities

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Required profile

• 4+ years of experience in software engineering with hands‑on ServiceNow Discovery, including MID Servers, patterns, probes, credentials, schedules, ECC queue, and troubleshooting.
• Experience developing or modifying ServiceNow Discovery patterns and probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, configuration items, identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of infrastructure engineering with Linux, Windows Server, virtualization/cloud, authentication, and troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper‑intermediate English level.

Required skills

• ServiceNow Discovery
• MID Servers
• Discovery Patterns & Probes
• ServiceNow CMDB & CSDM
• Linux administration
• Windows Server administration
• TCP/IP, DNS, routing, firewalls
• SSH, WMI/WinRM, SNMP, HTTP/S
• Prometheus
• OpenTelemetry
• Grafana
• Python (basic scripting)
• JavaScript (basic scripting)

What we offer

• Growth without limits: mentorship, TechTalks, challenging projects, and an annual learning budget.
• Competitive compensation with regular performance and salary reviews.
• 100% remote work with flexible hours supporting focus and autonomy.
• Modern projects using cutting‑edge technologies for global brands.
• Collaborative culture with zero micromanagement and recognition of ideas.
• Well‑being programs and people‑focused support tailored to your location.