Order Fulfillment Specialist

About the role

Satechi, an award‑winning consumer electronics brand, is seeking a motivated, customer‑focused Order Fulfillment Specialist to support its eCommerce, Amazon and B2B channels. You will ensure online orders are shipped accurately and on time while delivering exceptional shipping‑related customer support.

Key responsibilities

• Process, release and monitor direct‑to‑consumer orders, issuing pick tasks to the warehouse and 3PLs, and create shipping documents.
• Manage the shipping support queue in Zendesk, handling order status, tracking, delivery exceptions, address corrections, claims and return authorizations.
• Prepare and verify international shipping documentation such as commercial invoices, packing lists, EEI/AES filings, bills of lading and country‑of‑origin details.
• Support Amazon Seller Central operations, including FBA replenishment, FBM order flow, shipment creation and case follow‑up.
• Perform B2B order checks, data entry and fulfillment paperwork while maintaining communication with key accounts.
• Assist with other duties as assigned.

Required profile

• Excellent verbal and written communication skills.
• Experience in a high‑volume, customer‑facing support role.
• Familiarity with eCommerce order processing and small‑parcel shipping.
• Strong attention to detail and ability to manage multiple systems simultaneously.

Required skills

• Zendesk ticketing platform.
• Microsoft Excel (intermediate level).
• NetSuite ERP.
• Shopify or comparable eCommerce platform.
• Amazon Seller Central (FBA and FBM).
• Preparation of international shipping documents (commercial invoices, packing lists, EEI/AES filings, bills of lading).
• Freight and LTL shipping knowledge.

What we offer

• Salary range of 35,000‑40,000 EUR per year (base pay varies with experience).
• Full range of company benefits as outlined in the benefits package.