Office Manager

About the role

IWG is looking for an Office Manager to lead the performance of one of its flexible workspace centres. You will act as the primary point of contact for customers, ensuring a world‑class experience while managing day‑to‑day operations as if the centre were your own business.

Key responsibilities

• Oversee all on‑site activities, from facility upkeep to customer interactions.
• Provide tours to prospective members and upsell services to existing customers.
• Resolve challenges promptly and maintain high service standards.
• Drive team performance to meet sales and occupancy targets.
• Ensure the workspace environment reflects IWG’s brand and quality expectations.

Required profile

• Proven experience leading a small, customer‑focused team in a flexible workspace, retail, or hospitality setting.
• Strong commercial mindset with a track record of meeting or exceeding targets.
• Passion for delivering exceptional customer service.
• Drive, resilience and a sense of ownership.

Required skills

What we offer

• Fun, challenging and rewarding career with clear promotion pathways.
• Comprehensive induction, ongoing learning and development.
• Generous incentives, flexible working hours and wellbeing benefits.
• Opportunity to grow within a global organisation operating over 6,000 centres worldwide.