Customer Support Representative – Slovenian (Sofia)

About the role

We are looking for motivated, customer‑focused professionals who speak Slovenian fluently to join our on‑site Customer Support Services team in Sofia, Bulgaria. The role involves providing high‑quality assistance to Slovenian‑speaking clients through phone, email and live‑chat, within a multicultural environment.

Key responsibilities

• Deliver prompt and courteous support to Slovenian‑speaking customers via telephone, email and live chat.
• Handle enquiries, complaints and service requests, aiming for first‑contact resolution.
• Record all interactions accurately in the company’s CRM and ticketing system.
• Collaborate with technical support, billing and escalation teams to resolve complex issues.
• Identify and communicate recurring issues and improvement opportunities to team leaders.
• Meet and exceed KPIs such as customer satisfaction, response time and resolution rate.
• Participate in ongoing training and stay updated on product knowledge and processes.

Required profile

• Native or fluent Slovenian (spoken and written).
• Valid EU passport for relocation and employment eligibility.
• Strong customer‑service mindset with empathy and professionalism.

Required skills

• Proficiency in using CRM and ticketing tools (specific platforms not required).

What we offer

• Opportunity to work in a supportive, multicultural team.
• Career development and training programmes.