Customer Success Manager, EMEA

About the role

PDQ is seeking a Customer Success Manager for the EMEA region to work from its Ljubljana office. You will manage a shared portfolio of European accounts, driving renewals, product adoption, and expansion while acting as a trusted advisor for IT teams.

Key responsibilities

• Develop and execute renewal strategies across a pooled book of European customers.
• Identify usage trends, intervene early on risk signals, and lead cross‑product expansions.
• Capture voice‑of‑customer insights to influence product roadmap.
• Collaborate with Sales, Support, and Product teams to deliver an exceptional experience.
• Lead customer demonstrations, assist with contract negotiations, and maintain accurate pipeline data in Salesforce.

Required profile

• Minimum 2 years of SaaS/B2B customer success or sales experience.
• Fluent in English and Slovenian (both written and spoken); French or Italian a strong plus.
• Proven ability to conduct product demos and support contract negotiations.
• Strong technical aptitude to understand and present complex products.
• Excellent interpersonal skills and a proactive, curiosity‑driven mindset.

Required skills

• Salesforce
• Slack
• Microsoft Office
• TextBlaze
• Scribe

What we offer

• Equity opportunities and competitive benefits.
• Flexible working hours with a relaxed office environment.
• Company‑provided laptop and accessories.
• Mentorship from experienced leaders focused on your growth.
• Culture that promotes learning, professional development, and knowledge sharing.