Head of Creative Operations

About the role

Vision Healthcare, a pan-European digital-first omnichannel group, runs a centralised in-house creative agency supporting its consumer healthcare and wellness brands. It is looking for a Head of Creative Operations to run the agency reliably, efficiently and at scale, connecting people, priorities and processes across a large international team. The role is hands-on: managing incoming requests, balancing capacity, setting priorities and unblocking teams, and it is based at the office in Ljubljana, Slovenia.

Key responsibilities

• Lead daily traffic management across creative teams: intake, prioritisation, resourcing, timelines, dependencies and delivery.
• Partner with stakeholders to clarify briefs, agree priorities and set realistic expectations.
• Lead project management for larger, cross-functional initiatives, coordinating scope, timelines, resources and delivery.
• Support local team leads in the Netherlands, Slovenia, Germany and Sweden and help build a culture of trust and accountability.
• Improve workflows, tools and reporting, and use workload and delivery data to spot bottlenecks.
• Plan team capacity and recruitment, and build a network of freelancers and creative partners.
• Manage supplier and freelance relationships, contracts and budgets.
• Explore how AI and new technologies can improve creative work.

Required profile

• Experience leading a team and running operations in a creative, content or marketing environment.
• Track record of managing high-volume creative work across multiple brands, markets or stakeholders.
• Advanced experience with Asana or a comparable project management platform, including workflows, automations, reporting and capacity visibility.
• Experience in a D2C business, ideally multi-brand.
• Strong judgement on competing priorities and clear communication of trade-offs.
• A people-minded leadership style, supporting others and building trust.

What we offer

• Full-time permanent employment with a 6-month probation period.
• Professional development opportunities and a hybrid working arrangement.
• International, collaborative work environment and a positive workplace culture with team events and wellbeing perks.
• Modern office with kitchen, table football and massage chair.

Relocation assistance is not available; applicants should already be based locally or be able to relocate independently.