Brand Manager (Crafts) – 100% Remote EU

About the role

Foxelli, a D2C e-commerce group with ten years of history and brands generating over $20M annually, is hiring a Brand Manager to own This Month's Craft, a monthly craft subscription box with Creative and DIY tracks. The role is 100% remote and based on a contract/freelance agreement; the main KPI is churn.

Key responsibilities

• Find, test and approve crafts, and own the box pipeline for both tracks
• Order samples, make every kit yourself and judge its difficulty, instructions and quality
• Own kit quality: clear instructions, right tools and materials, packaging that survives shipping
• Plan the box calendar balancing variety, seasonality and difficulty within the cost-per-box target
• Analyse reviews, CS tickets, community posts and cancellation reasons, and use them to shape the boxes
• Own churn and protect acquisition quality, working with performance marketing on channels and first-box offers
• Own the cancellation flow and failed-payment recovery, and align with Customer Service

Required profile

• 1+ year in consumer product development, merchandising or brand management, ideally with craft kits, hobby products or subscription boxes
• A track record of products chosen or developed, with customer response data
• A hands-on maker who can craft and judge kits
• Supplier experience: sourcing samples, negotiating and working to cost targets and lead times
• Uses customer reviews and feedback to decide, not personal preference
• Pushes work through marketing, CS, design, inventory and operations
• Clear written and spoken English

Nice to have

• Subscription box experience
• Craft instruction writing
• Active presence in craft communities or social media
• Shopify experience
• Spreadsheet analysis skills

The process is a simple application form, a short guided video interview and a conversation with the manager. The fee is up to €2,300 after taxes, depending on skills and experience.