Technical Programs Manager - Scaled Customer Success

About the role

We are looking for a highly technical educator and problem‑solver to serve as the technical anchor of our Scaled Enterprise Customer Success team. You will act as a "technical unblocker" for hundreds of enterprise customers, providing deep architectural guidance without managing a traditional 1:1 book of business.

Key responsibilities

• Run technical programs: lead weekly office hours, monthly deep‑dive webinars on error handling, AI agents, self‑hosting at scale, security, governance and best practices, and demo during group onboarding calls.
• Own the enterprise Slack channel: triage questions, provide answers, escalate to Product when needed, and turn recurring topics into reusable content.
• Assist with implementation: join activation calls when customers are stuck, acting as a technical assistant to unblock them.
• Partner with cross‑functional teams to create playbooks, reference workflows, integration patterns, security/governance guides, migration guides, and AI‑agent patterns.
• Translate common questions from office hours and webinars into reusable technical assets and build advanced use‑case templates.

Required profile

• Highly technical educator and problem‑solver with deep architectural understanding of a developer‑focused platform.
• Individual contributor comfortable leading one‑to‑many technical enablement sessions and live office hours.
• Ability to design advanced workflow templates and intervene strategically when customers encounter architectural challenges.

Required skills

What we offer

• Opportunity to shape technical enablement for a fast‑growing AI‑centric workflow automation platform.
• Collaborative environment with a global community of developers and builders.