Operations Manager - AI Workflows

About the role

Deel, an all-in-one payroll and HR platform for global teams, is looking for an Operations Manager. The role owns and drives automation and operational initiatives, focusing on building, testing and iterating AI-powered workflows using Akai. It is a hands-on position for someone comfortable troubleshooting an AI workflow as much as driving a cross-functional project or redesigning a process from scratch.

Key responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers.
• Ensure adherence to operational controls, compliance requirements and risk management practices, and contribute to fraud prevention and regulatory alignment.
• Monitor operational performance metrics and escalate risks or gaps to leadership.
• Drive customer-focused process improvements, expand self-service options and implement regular feedback loops.
• Coordinate operational readiness for new product or market launches and assist with go-to-market initiatives.
• Track and report operational outcomes, and execute projects with senior leaders.

Required profile

• 5+ years of experience in operations, preferably in a fast-paced environment; Tech/FinTech start-up experience a plus.
• Engineering background or equivalent technical exposure preferred.
• Demonstrated ability to manage and mentor small to mid-sized teams.
• Background in FinTech, consulting, banking or fast-paced start-ups preferred.

Required skills

• Comfortable building with AI tools and troubleshooting workflows.
• Exposure to process automation and operational tooling.
• Strong analytical skills and SQL familiarity a plus.

What we offer

• Salary quoted in USD, with offers localized to the candidate's country.
• Stock grant opportunities depending on role, employment status and location.
• Additional perks and benefits depending on employment status and country.
• Optional flexible working office membership.