IT/OT Support Specialist – Laboratory & Manufacturing Systems

About the role

We are looking for an IT/OT Support Specialist to provide onsite support for laboratory devices, manufacturing systems and local applications in a regulated environment. The role involves troubleshooting, installations, and ensuring minimal disruption to operations.

Key responsibilities

• Provide onsite IT and OT support for laboratory instruments, manufacturing systems and local applications.
• Troubleshoot hardware, Windows operating systems, connectivity and application issues.
• Perform installations, moves, changes, hardware replacements and device restarts.
• Support thin clients, industrial PCs, instrument workstations and LAC/E systems.
• Manage incidents, service requests, problems and change activities following IT service management processes.
• Maintain IQ and OQ documentation and support application/software upgrades.
• Install, configure and support local databases, including Microsoft SQL Server Express, and execute backup and restore activities.
• Develop backup scripts, work instructions and technical documentation.
• Coordinate support activities with internal IT teams and external vendors, and keep accurate inventories of applications and devices.
• Collaborate with end‑users to resolve technical issues and ensure continuous laboratory and manufacturing operations.

Required profile

• Experience in IT support, application support, laboratory IT or OT support.
• Strong troubleshooting skills across hardware, Windows OS, networking and local applications.
• Good knowledge of networking, databases and user access management.
• Ability to follow technical procedures and produce accurate documentation.
• Strong communication, organizational and customer‑service skills.
• Fluency in Slovenian and English (written and spoken).
• Criminal Record Certificate required.

Required skills

• Windows operating systems
• Hardware troubleshooting
• Networking
• Thin clients
• Industrial PCs
• Instrument workstations
• LAC/E systems
• Microsoft SQL Server Express
• Backup scripting and automated backup solutions
• ServiceNow
• ITIL processes
• Citrix
• IQ/OQ documentation