Head of Business Platforms

About the role

As the Head of Business Platforms, you will lead BE-terna’s business application landscape, ensuring high‑quality, reliable, and continuously evolving solutions that support our business and digitalisation goals. You will report to the Director of IT and collaborate closely with business departments, Digitalisation, IT Governance, Finance and other group functions.

Key responsibilities

• Lead and develop the Business Platforms function, owning the lifecycle, roadmap, support model and service quality of ERP, DMS, CRM, HRIS and ServiceNow.
• Own the ServiceNow platform as a business application, including workflows, service catalog, CMDB, automation and AI‑supported routing.
• Partner with business units to translate needs into solutions, set priorities and delivery timelines.
• Define and drive the data and integration roadmap, covering application architecture and analytics capabilities.
• Steer vendors and external partners, ensuring delivery quality, effective releases and continuous improvement.
• Define, monitor and improve KPIs for speed, quality, efficiency and cost.
• Build the Application Service Owner practice and develop the team through coaching and mentorship.

Required profile

• Proven experience in business applications, application management or IT service management in an international organisation.
• Strong understanding of enterprise application landscapes (ERP, CRM, DMS, HRIS, ServiceNow).
• Experience managing application lifecycles, roadmaps, support models and service delivery from build to run.
• Ability to steer vendors, communicate with business stakeholders and translate business needs into technology solutions.
• Leadership experience with a focus on team building, coaching and mentoring.

Required skills

• ServiceNow (workflows, service catalog, CMDB, automation, AI routing)
• ITIL 4 certification or comparable experience
• ERP, CRM, DMS and HRIS platforms
• Data analytics and enterprise integration environments

What we offer

• Flexible working hours and a modern hybrid work environment
• Support for sports activities and participation in international team events
• Meaningful employee recognition and a supportive, inclusive culture
• Opportunities for growth in a dynamic, international setting