Customer Service Administrator

About the role

KONE is a respected multinational company and a global leader in the elevator and escalator industry. To support our growing operations in Slovenia, we are looking for a Customer Service Administrator to join our team in Ljubljana. In this role, you will play a key part in supporting our Sales, Service, and Delivery Operations teams, ensuring smooth administrative processes and delivering excellent customer service.

Key responsibilities

• Provide administrative support to Sales, Maintenance, and Installation teams.
• Prepare and manage customer contracts, documentation, and service‑related records.
• Coordinate customer communications, contract updates, and key account follow‑ups.
• Support scheduling activities, service orders, inspections, and subcontractor coordination.
• Prepare quotations, process repair‑related opportunities, and support billing activities.
• Maintain accurate data in internal systems and customer portals.
• Assist with reporting and public tender administration.

Required profile

• Experience in administration, customer service, or a similar coordination role.
• Strong organizational skills and attention to detail.
• Good communication skills and a customer‑focused mindset.
• Proactive, solution‑oriented, and able to manage multiple priorities.
• Hands‑on experience with Microsoft Office, especially Excel.
• Proficiency in English.

Required skills

• Excel
• Microsoft Office

What we offer

• A permanent, full‑time position in a globally recognized and innovative company.
• A supportive and collaborative international working environment.
• Clear career development opportunities within KONE.
• Hybrid working model.