Commercial Back Office Specialist (Remote)

About the role

As a Commercial Back Office Specialist you will support commercial operations, manage contractual agreements and coordinate payment‑related activities for a leading travel‑tech company. The position is fully remote and serves partners across Europe.

Key responsibilities

• Prepare, manage and update commercial documentation and contractual templates such as Incentive Agreements, Credit Line addendums and Incentive addendums (Overrides, SMAA).
• Act as liaison between partners and Operations teams to resolve booking issues, operational requests and payment‑related inquiries.
• Coordinate payment‑related administrative activities, including collection of wire‑transfer confirmations for last‑minute payments.
• Work with Finance to allocate payments, follow up on unallocated or over‑payments and ensure their resolution.
• Manage credit notes and support partners with various payment‑related administrative requests.
• Collaborate with Marketing to produce commercial presentations and sales materials in line with brand guidelines.
• Support the organization and execution of commercial events such as trade fairs, roadshows, workshops and networking activities, handling logistics.
• Manage promotional‑materials inventory and coordinate ordering and shipment of branded merchandise.

Required profile

• At least 1 year of experience in sales support, commercial operations, sales operations or a similar back‑office role.
• High level of accuracy, strong organizational and time‑management skills.
• Advanced Excel proficiency and experience with Business Intelligence dashboards (e.g., Tableau).
• Comfortable working with CRM systems and other digital business tools.
• Practical knowledge of AI tools to boost productivity and manage data/documents.
• Fluent in English and Italian.

Required skills

• Advanced Excel
• Tableau (or similar BI tool)
• CRM systems
• AI productivity tools

What we offer

• Flexible schedules and fully remote work.
• Supportive, ambitious team with internal training and leadership development programs.
• Partial compensation for external training and conference participation.
• Corporate English school with group and individual lessons, plus speaking clubs.
• Corporate discounts on hotels and travel services.
• MyTime Day Off – an extra non‑working day without loss of compensation.