Collections Specialist (Slovene language)

About the role

We are looking for a Collections Specialist who is fluent in Slovene and English to manage a moderately complex accounts receivable portfolio. The role focuses on accelerating cash flow, reducing delinquency, and maintaining strong customer relationships through analytical problem‑solving and cross‑functional collaboration.

Key responsibilities

• Own a portfolio of higher‑risk accounts, ensuring timely payment and monitoring cash‑flow impact.
• Develop and execute account‑level collection strategies, including call cadence, promise‑to‑pay management, and escalation thresholds.
• Investigate delinquency drivers such as billing errors, contract misalignments, missing proof of delivery, and dispute volume, coordinating corrective actions.
• Serve as the escalation point for analysts, leading negotiations and aligning internal teams to remove payment blockers.
• Define and manage payment plans, negotiate resolutions, and secure commitments while balancing relationship health and financial risk.
• Collaborate with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and prevent repeat delinquency.
• Maintain accurate documentation of contacts, commitments, and outcomes, ensuring compliance with policies and regulations.

Required profile

• 2–4 years of experience in finance customer service, collections, or order‑to‑cash processes.
• Strong analytical and problem‑solving abilities with a focus on root‑cause identification.
• Ability to work independently, manage escalations, and mentor junior team members.
• Excellent verbal and written communication skills in English (B2) and Slovene (B2).

Required skills

• Proficiency with ERP/AR systems such as SAP, Oracle, or NetSuite.
• Advanced Microsoft Excel skills.