Operations Technician

About the role

The Operations Technician supports the planning, coordination and execution of installation and service activities, so that field technicians and installers have the equipment, materials and technical support they need. The role combines operational coordination, technical support, system monitoring, equipment testing and administrative work.

Key responsibilities

• Prepare materials, equipment and tools for installation and service activities.
• Support the planning and scheduling of the daily work of service technicians and installers.
• Ensure efficient use of personnel, materials and equipment, and coordinate service and installation activities with internal departments and customers.
• Support the planning of new projects and installations in line with sales activities.
• Collect and communicate field feedback to internal stakeholders.
• Monitor, analyse and investigate technical issues, implementing corrective actions when needed.
• Monitor and support the work of service technicians and installers to ensure quality and compliance with company procedures.
• Provide remote technical support and troubleshooting to field teams, and review system performance remotely.
• Inspect, test and evaluate removed or replaced equipment.
• Enter and maintain data in administrative systems, and occasionally work in the field.
• Comply with company procedures, health and safety regulations and quality standards.

Required profile

• Previous experience in technical operations, service delivery, installation, maintenance, technical support or a similar role.
• Technical education or relevant hands-on technical experience.
• Ability to diagnose and resolve technical issues, and to work independently on multiple tasks.
• Valid driver's licence; occasional field work and business travel required.

Required skills

• Proficiency in Microsoft Office and administrative or operational systems.
• Basic administrative skills and reporting experience.
• Strong organisation, attention to detail and good communication skills.

What we offer

• Competitive base salary with an annual performance bonus.
• 25 days of paid annual leave, plus extra days for the Founder's Day and three Health Days per year.
• Pension contribution after one year (EUR 31.64 per month).
• Commuting allowance of EUR 0.14 per kilometre and meal allowance of EUR 7.92 per day worked.
• Referral bonuses, learning and development opportunities, and a CSR programme.