IT/OT Support Specialist (Onsite, Field Service)

About the role

D-ploy is seeking an experienced IT/OT Support Specialist to provide onsite support for thin clients, industrial PCs, handheld devices, and lab equipment in Mengeš. The role involves troubleshooting automation systems, handling incidents, and ensuring compliance in regulated environments.

Key responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands‑and‑feet support for global IT teams and troubleshooting of PLC, SCADA, and OT networks.
• Support software upgrades, patching, backups, and participate in incident, problem, and change management (ITIL‑based).
• Ensure compliance with CSV, GxP, and data integrity procedures and contribute to disaster recovery planning.

Required profile

• Bachelor's degree in IT, Engineering or related field.
• 5+ years of IT/OT support experience in regulated environments.
• Fluency in Slovenian and English (written and spoken).
• Available for onsite support and 24/7 on‑call rotation.

Required skills

• Industrial IT systems experience (PLC, SCADA, OT networks).
• Networking knowledge (VLAN, Firewall, Routing).
• ITIL process knowledge and ticketing tools (ServiceNow, Remedy).
• Database troubleshooting, especially MSSQL.

What we offer

• Flexible working conditions and a broad range of projects.
• Vouchers for birthdays, weddings, and newborns.
• Referral program (Fishing for Friends).
• Refreshments, professional development, and international work environment.