IT/OT Support Specialist – Onsite Field Service

About the role

D-ploy is seeking an experienced IT/OT Support Specialist to provide onsite field service in Ljubljana, supporting both IT and operational technology environments.

Key responsibilities

• Onsite support and break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Troubleshoot automation and production systems including PLC, SCADA, and OT networks.
• Support software upgrades, patching, and backups in lab/OT environments.
• Handle incident, problem, and change management following ITIL processes.
• Ensure compliance with CSV, GxP, and data‑integrity procedures.
• Participate in disaster recovery and business continuity planning.

Required profile

• Bachelor's degree in IT, Engineering or a related field.
• 5+ years of IT/OT support experience in regulated environments.
• Fluency in Slovenian and English (written and spoken).
• Availability for onsite support and 24/7 on‑call rotation.
• Criminal record check not older than 3 months.

Required skills

• Experience with PLC and SCADA systems.
• Knowledge of OT networks, VLAN, firewall and routing.
• ITIL process knowledge and use of ServiceNow or Remedy ticketing.
• Database troubleshooting, particularly MSSQL.
• Support of thin clients, IPCs and handheld devices.

What we offer

• Flexible working conditions and a variety of projects.
• Vouchers for birthdays, weddings and newborns.
• Referral program (Fishing for Friends).
• Refreshments in the office and company‑sponsored events.
• Opportunities for professional development in an international environment.