Customer Success Manager – EMEA

About the role

PDQ is looking for a bold, customer‑driven problem solver to join its high‑performing pooled Customer Success program. As an EMEA Customer Success Manager you will work across a dynamic book of European accounts, delivering proactive guidance, driving product expansion, and securing renewals while making life easier for the IT heroes we serve.

Key responsibilities

• Drive renewal strategy and execution across a shared customer book of European customers.
• Identify usage trends and lead early interventions when risk is detected.
• Recommend and coordinate cross‑product expansions that solve customer pain points.
• Capture voice‑of‑the‑customer insights to influence product roadmap and strategy.
• Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience.
• Lead customer demonstrations and assist with contract negotiations.
• Maintain excellent pipeline hygiene and attention to detail in Salesforce.

Required profile

• 2+ years of SaaS/B2B customer success or sales experience.
• Fluent in English and Slovenian (speaking and writing); secondary proficiency in French or Italian is a strong preference.
• Experience assisting with or leading customer demonstrations and contract negotiations.
• Strong aptitude to grasp technical products and convey them through product demonstrations.

Required skills

• Salesforce
• Slack
• Microsoft Office
• TextBlaze
• Scribe

What we offer

• Equity opportunities.
• Flexible working hours and a relaxed work environment.
• Company‑provided laptop and accessories.
• Experienced and supportive mentors invested in your growth.
• A culture that encourages learning, professional development, and knowledge sharing.
• Quarterly Company Values Award.