Case Aide – Refugee Resettlement Support

About the role

The International Rescue Committee is seeking a Case Aide to provide direct logistical support for newly arrived refugees. This six‑month, full‑time position assists clients with transportation, orientation, and connection to essential services.

Key responsibilities

• Transport clients to appointments and deliver necessary supplies.
• Pick up refugees from the airport, escort them home, provide basic safety orientation and welcome food.
• Conduct public‑transportation orientation sessions.
• Provide interpretation services for clients and IRC staff.
• Assist in linking clients with appropriate social, health, and housing services.
• Coordinate temporary and permanent housing arrangements with the Logistics team.
• Report client updates to the Logistics Manager and perform other assigned duties.

Required profile

• High school diploma preferred; Bachelor’s degree in social work or related field preferred.
• Minimum one year of relevant experience, preferably with refugee or immigrant populations.
• Willingness to work varied hours, including nights and weekends.
• Strong communication skills in a multicultural environment; fluent English and proficiency in at least one client language (e.g., Burmese, Arabic, Spanish, etc.).
• Valid driver’s license and access to a personal vehicle.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to use internet and digital tools for data entry, research, and problem‑solving.