Accounts Receivable Disputes Specialist (Slovene)

About the role

We are seeking an experienced Accounts Receivable Disputes Specialist who is fluent in English and Slovene to manage and resolve moderately complex customer deductions and disputes. The role acts as a functional subject‑matter expert, driving recovery, reducing repeat issues, and supporting accurate financial reporting.

Key responsibilities

• Own a portfolio of complex disputes, including pricing, compliance fees, multi‑line invoice discrepancies and repeat offender patterns.
• Conduct deep‑dive investigations using ERP systems, customer portals, proof‑of‑delivery documents, contracts and pricing tables to validate claims.
• Serve as escalation point, lead negotiations with customers and internal teams to challenge invalid claims and secure repayments or documented denials.
• Communicate the financial impact of disputes on AR, revenue, credits, reserves and period‑close timelines, ensuring proper approvals.
• Maintain complete case files with evidence, rationale and correspondence for audit readiness.
• Collaborate cross‑functionally with Sales, Customer Service, Billing, Operations and Collections to address root causes and prevent future disputes.
• Track dispute drivers, cycle times, recovery rates and aging, providing regular trend analysis and reporting.

Required profile

• 2–4 years of experience in Customer Service, Accounts Receivable disputes, Order‑to‑Cash, billing or collections.
• Strong analytical and root‑cause analysis abilities with data‑driven decision making.
• Ability to work independently, prioritize tasks and navigate approvals for exceptions.
• Advanced written and verbal communication skills, capable of influencing cross‑functional partners.
• Proficiency in English (minimum B2) and Slovene (minimum B1).

Required skills

• Hands‑on experience with ERP systems such as SAP, Oracle or NetSuite.
• Advanced Microsoft Excel for data analysis and reporting.