Country Manager Balkans – Wholesale Voice

About the role

Identidad Tech, a provider of voice, SMS, cloud numbering and managed services with 25 years of experience, is expanding into Southeast Europe and wants a Country Manager for its wholesale voice business in the Balkans. The role is fully remote, with a preferred base in Serbia, Croatia, Slovenia or Bosnia & Herzegovina, and is offered as an independent contractor under an exclusive engagement.

Key responsibilities

• Own the wholesale voice business across Serbia, Croatia, Slovenia, Bosnia & Herzegovina, Montenegro, North Macedonia, Albania, Kosovo, Bulgaria, Romania, Moldova and Turkey, on both buy and sell sides.
• Take over the existing regional carrier book, strengthen relationships and grow traffic and margin, while opening new carriers, MNOs and markets.
• Negotiate interconnect agreements, pricing and bilateral/swap deals across A-Z termination, CLI/non-CLI and premium routes.
• Grow share of incoming traffic in each country and track ASR, ACD and PDD with the NOC, Routing and Rates teams, fixing quality issues early.
• Manage credit risk, payment terms and fraud exposure with Finance.
• Run the region on numbers: daily, weekly and monthly reporting plus an annual forecast.
• Represent the company at ITW, Capacity Europe, Capacity CEE and with key partners face to face.

Required profile

• 5+ years of hands-on experience in wholesale voice / carrier services, with proven results growing margin on a carrier book.
• Direct, provable experience in the Balkan market, knowing incumbents, MNOs and carriers by name.
• Based in Southeast Europe; able to work as an independent contractor, travel about 20% of the time and start at short notice.

Required skills

• Solid command of VoIP, SIP, interconnect and routing.
• Advanced Excel and strong financial analysis (margins, forecasts, reports).
• Experience with switch/billing platforms and CRM tools.
• Professional English (B2+ minimum); Serbian, Croatian, Bosnian, Bulgarian, Romanian or Turkish is a strong plus.

What we offer

• Fully remote work on your own time zone.
• Monthly fixed fee plus a performance-based incentive tied to margin and growth.
• Paid time off: 15 vacation days, 14 floating holidays, 5 personal days, 3 sick days and a half day on your birthday.
• Around 20% travel to key events and partner meetings.
• Direct access to Business Development and Sales leadership and support from NOC, Routing, Rates and Billing teams.