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Veščine

Customer Service Customer Handling English Communication Hindi Communication Chat Support Problem Solving Active Listening Conflict Resolution Computer & Internet Skills MS Word MS Excel Data Entry Documentation Time Management Teamwork

Izkušnje

Internship

J&K Bank

2026-02 - 2026-04

Assisted with day‑to‑day banking and administrative activities, handling basic customer queries and service requirements. Developed strong communication, customer‑handling and problem‑solving skills while maintaining accuracy of customer information and documentation. Collaborated effectively with staff, gaining exposure to professional banking environment.

Customer Feedback & Service Analysis Project

2026-04 - 2026-04

Analyzed customer feedback to identify common issues and service requirements. Organized and processed data using MS Excel, preparing simple reports that highlighted trends and suggested improvements. Enhanced data analysis, problem‑solving and customer‑focused communication abilities through a 10‑day intensive project.

Izobrazba

BCA, Cluster University, Srinagar (2023‑present)

Jeziki

English

fluent

Hindi

fluent

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